Doing Business With Us

If you require products that are not described on our website, please let us know, we will try and obtain them for you or we may already have the products in stock.
 
Pricing: We are working very hard to get pricing on our website, which is a major task.
  • Do you require a price or an official quotation? Just email with your wish list, the quantity of the item you need, along with your contact details, delivery location and we will respond as quickly as possible with a quotation to include delivery.
Prices: Prices are subject to revision without notice and are exclusive of VAT.

Note on VAT: We are trade suppliers of professional archival and conservation products. All prices quoted are ex-VAT, unless otherwise stated.

Why don't you make ordering available online? We may offer some online purchasing in the future, however for the present we prefer to interact with our customers in person, on the telephone, or via email due to the complexity of orders, frequent changes in orders and to ensure our customers get exactly what they require.

Stock and Delivery: We try to ensure that as many products as possible are available ex-stock, however there will be a lead time on some items.  Please check lead time when placing order.

Delivery Charge:
Carriage is charged according to weight, dimensions and number of parcels. A minimum charge of €10.00 applies for all areas Ireland. We will aim to dispatch in stock order within 5 working days.

Non Delivery and Damage: Non delivery or damage of all or part of a consignment must be advised in writing within one day of receipt.

Returns Policy:- No goods will be accepted for return without prior authorisation, therefore please contact us before returning any goods. Any goods returned due to no fault of On The Edge Ltd. / OTE are liable to a 20% handling / restocking charge. No returned goods can be refunded unless in perfect condition. The purchaser is responsible for the cost of returning the goods.

Personal callers by appointment only.

Collection: If you wish to collect your order please phone 0404 49129 to ensure that the products are available and that your order is ready for collection. There is no showroom or in-person shopping at this location.

Visits: OTE operates a distribution type business that has not got facilities to receive visitors. Our sales and order facilities are not suitable for processing orders on the spot. You will need to let us have an order in advance of the products you require before arranging a suitable time for collection.

On The Edge Ltd. / OTE
OTE Archival and Conservation Products
Ballinahinch, Ashford, Co. Wicklow, Ireland.

Tel: 087 2575059 or 0404 49129 - Email: info@ote.ie
International: Tel: +353 (0) 87 2575059 or +353 (0) 404 49129 - Email: info@ote.ie 

Photos and pictures are for representative purposes. Product details may differ.
 
Suitability For Use:
Recommendations made by On The Edge Ltd. regarding the properties, qualities, use or application of products sold by On The Edge Ltd. are believed to be reliable, however On The Edge Ltd. makes no representation or warranty whatsoever with respect to any such recommendation, and expressly disclaims any and all liability therefore. The customer or user shall be solely responsible for decisions regarding its uses or applications of products purchased from On The Edge Ltd.